Your Questions, Answered
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Booking is easy! Simply click "Request to Book" on any package or rental item. Fill out the inquiry form and we'll confirm availability within a few hours. Once confirmed, a 50% deposit is due within 48 hours to secure your date.
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Your remaining 50% balance is due 7 days before your event. You'll receive a reminder as that date approaches.
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Your date will be released back to availability. We recommend paying your deposit as soon as you receive your invoice to lock in your date — especially for peak season weekends.
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We accept payment via (card payments/Venmo/Zelle)
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Deposits are non-refundable. They secure your date and hold your inventory — so we encourage you to book only when you're committed to your date.
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We deliver across the greater DFW area. We're based in Prosper and frequently serve North Dallas communities including Frisco, McKinney, Allen, Celina, and Little Elm. Outside that area? Just ask — we love bringing little celebrations to life all across DFW.
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Yes, with conditions. Rentals cannot be placed in rain, mud, or high winds.
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Clients are responsible for repair or replacement costs for damage beyond normal use. We understand accidents happen with little ones — we just ask that rentals are treated with care.
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Yes! You may reschedule once, up to 7 days before your event, subject to availability. Just reach out as soon as possible and we'll do our best to accommodate the new date.